Privacy Policy

Fiona Spence Coaching Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

hello@fionaspence.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Purchase or account history
Health information (including dietary requirements, allergies and health conditions)
Account information
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

Health information

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Purchase history
Marketing preferences

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Marketing preferences
Purchase or viewing history
Website and app user journey information
Records of consent, where appropriate

We also collect or use the following information for service updates or marketing purposes:

Health information

We collect or use the following information to comply with legal requirements:

Name
Contact information
Financial transaction information
Health and safety information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent
Contract
Legitimate interest:
- Information gathered during the course of sessions is recorded to enable us to provide a thorough, personal service. It takes the form of notes, is only used for the purposes of providing the service and not for marketing or other purposes. This information is held securely and is not shared.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent
Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent
Contract

Our lawful bases for collecting or using personal information for legal requirements are:

Consent
Contract
Legal obligation

Where we get personal information from

People directly

How long we keep information

We will only keep your personal information for as long as we need it, to fulfil all the types of processing set out in this notice. We are also required to keep certain information to comply with our legal and regulatory obligations.

The exact time period will depend on your relationship with us the type of personal information we hold and our purpose for retaining the data. For example, if you take out an insurance policy with us, we will typically keep your personal information for 7 years after the policy has finished.

If you would like further information regarding the periods for which your personal information will be stored, please contact us using the details in the “Contact us” section.

Insurance companies
Organisations we need to share information with for safeguarding reasons
Relevant regulatory authorities
Organisations we’re legally obliged to share personal information with
Emergency services (where necessary)

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint