{"id":3,"date":"2023-11-19T09:19:29","date_gmt":"2023-11-19T09:19:29","guid":{"rendered":"https:\/\/fionaspence.com\/?page_id=3"},"modified":"2024-10-10T16:05:27","modified_gmt":"2024-10-10T16:05:27","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/fionaspence.com\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-fiona-spence-coaching-customer-privacy-notice\">Fiona Spence Coaching Customer Privacy Notice<\/h2>\n\n\n\n<p>This privacy notice tells you what to expect us to do with your personal information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-contact-details\">Contact details<\/h2>\n\n\n\n<p><a href=\"mailto:hello@fionaspence.com\">hello@fionaspence.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-information-we-collect-use-and-why\">What information we collect, use, and why<\/h2>\n\n\n\n<p>We collect or use the following information to&nbsp;<strong>provide services and goods, including delivery<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n\n\n\n<li>Purchase or account history<\/li>\n\n\n\n<li>Health information (including dietary requirements, allergies and health conditions)<\/li>\n\n\n\n<li>Account information<\/li>\n\n\n\n<li>Website user information (including user journeys and cookie tracking)<\/li>\n\n\n\n<li>Information relating to compliments or complaints<\/li>\n<\/ul>\n\n\n\n<p>We also collect or use the following information to&nbsp;<strong>provide services and goods, including delivery<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Health information<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following information for&nbsp;<strong>the operation of customer accounts and guarantees<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n\n\n\n<li>Purchase history<\/li>\n\n\n\n<li>Marketing preferences<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following information for&nbsp;<strong>service updates or marketing purposes<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n\n\n\n<li>Marketing preferences<\/li>\n\n\n\n<li>Purchase or viewing history<\/li>\n\n\n\n<li>Website and app user journey information<\/li>\n\n\n\n<li>Records of consent, where appropriate<\/li>\n<\/ul>\n\n\n\n<p>We also collect or use the following information for&nbsp;<strong>service updates or marketing purposes<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Health information<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following information to&nbsp;<strong>comply with legal requirements<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Contact information<\/li>\n\n\n\n<li>Financial transaction information<\/li>\n\n\n\n<li>Health and safety information<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-lawful-bases\">Lawful bases<\/h2>\n\n\n\n<p>Our lawful bases for collecting or using personal information to&nbsp;<strong>provide services and goods<\/strong>&nbsp;are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent<\/li>\n\n\n\n<li>Contract<\/li>\n\n\n\n<li>Legitimate interest:\n<ul class=\"wp-block-list\">\n<li>Information gathered during the course of sessions is recorded to enable us to provide a thorough, personal service. It takes the form of notes, is only used for the purposes of providing the service and not for marketing or other purposes. This information is held securely and is not shared.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information for&nbsp;<strong>the operation of customer accounts and guarantees&nbsp;<\/strong>are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent<\/li>\n\n\n\n<li>Contract<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information for&nbsp;<strong>service updates or marketing purposes<\/strong>&nbsp;are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent<\/li>\n\n\n\n<li>Contract<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information for&nbsp;<strong>legal requirements&nbsp;<\/strong>are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent<\/li>\n\n\n\n<li>Contract<\/li>\n\n\n\n<li>Legal obligation<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-where-we-get-personal-information-from\">Where we get personal information from<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>People directly<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-long-we-keep-information\">How long we keep information<\/h2>\n\n\n\n<p>We will only keep your personal information for as long as we need it, to fulfil all the types of processing set out in this notice. We are also required to keep certain information to comply with our legal and regulatory obligations.<\/p>\n\n\n\n<p>The exact time period will depend on your relationship with us the type of personal information we hold and our purpose for retaining the data. For example, if you take out an insurance policy with us, we will typically keep your personal information for 7 years after the policy has finished.<\/p>\n\n\n\n<p>If you would like further information regarding the periods for which your personal information will be stored, please contact us using the details in the \u201cContact us\u201d section.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Insurance companies<\/li>\n\n\n\n<li>Organisations we need to share information with for safeguarding reasons<\/li>\n\n\n\n<li>Relevant regulatory authorities<\/li>\n\n\n\n<li>Organisations we\u2019re legally obliged to share personal information with<\/li>\n\n\n\n<li>Emergency services (where necessary)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-sharing-information-outside-the-uk\">Sharing information outside the UK<\/h2>\n\n\n\n<p>Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-your-data-protection-rights\">Your data protection rights<\/h2>\n\n\n\n<p>Under data protection law, you have rights including:<\/p>\n\n\n\n<p><strong>Your right of access<\/strong>&nbsp;\u2013 You have the right to ask us for copies of your personal data.<\/p>\n\n\n\n<p><strong>Your right to rectification<\/strong>&nbsp;\u2013 You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.<\/p>\n\n\n\n<p><strong>Your right to erasure<\/strong>&nbsp;\u2013 You have the right to ask us to erase your personal data in certain circumstances.<\/p>\n\n\n\n<p><strong>Your right to restriction of processing<\/strong>&nbsp;\u2013 You have the right to ask us to restrict the processing of your personal data in certain circumstances.<\/p>\n\n\n\n<p><strong>Your right to object to processing<\/strong>&nbsp;\u2013 You have the right to object to the processing of your personal data in certain circumstances.<\/p>\n\n\n\n<p><strong>Your right to data portability<\/strong>&nbsp;\u2013 You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.<\/p>\n\n\n\n<p><strong>Your right to withdraw consent<\/strong>&nbsp;\u2013 When we use consent as our lawful basis you have the right to withdraw your consent.<\/p>\n\n\n\n<p>You don\u2019t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.<\/p>\n\n\n\n<p>To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<p>If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<p>If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO.<\/p>\n\n\n\n<p>The ICO\u2019s address:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>Information Commissioner\u2019s Office<br>Wycliffe House<br>Water Lane<br>Wilmslow<br>Cheshire<br>SK9 5AF<\/p>\n\n\n\n<p>Helpline number: 0303 123 1113<\/p>\n\n\n\n<p>Website:&nbsp;<a href=\"https:\/\/ico.org.uk\/make-a-complaint\/\">https:\/\/www.ico.org.uk\/make-a-complaint<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-last-updated\">Last updated<\/h2>\n\n\n\n<p>1 October 2024<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fiona Spence Coaching Customer Privacy Notice This privacy notice tells you what to expect us to do with your personal information. Contact details hello@fionaspence.com What information we collect, use, and why We collect or use the following information to&nbsp;provide services and goods, including delivery: We also collect or use the following information to&nbsp;provide services and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Privacy Policy | Fiona Spence Coaching<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fionaspence.com\/index.php\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy\" \/>\n<meta property=\"og:description\" content=\"Fiona Spence Coaching Customer Privacy Notice This privacy notice tells you what to expect us to do with your personal information. Contact details hello@fionaspence.com What information we collect, use, and why We collect or use the following information to&nbsp;provide services and goods, including delivery: We also collect or use the following information to&nbsp;provide services and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fionaspence.com\/index.php\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Fiona Spence Coaching\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-10T16:05:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fionaspence.com\/wp-content\/uploads\/2024\/10\/home-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1244\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/fionaspence.com\\\/index.php\\\/privacy-policy\\\/\",\"url\":\"https:\\\/\\\/fionaspence.com\\\/index.php\\\/privacy-policy\\\/\",\"name\":\"Privacy Policy | Fiona Spence Coaching\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fionaspence.com\\\/#website\"},\"datePublished\":\"2023-11-19T09:19:29+00:00\",\"dateModified\":\"2024-10-10T16:05:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/fionaspence.com\\\/index.php\\\/privacy-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/fionaspence.com\\\/index.php\\\/privacy-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/fionaspence.com\\\/index.php\\\/privacy-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/fionaspence.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/fionaspence.com\\\/#website\",\"url\":\"https:\\\/\\\/fionaspence.com\\\/\",\"name\":\"Fiona Spence Coaching - Get Unstuck and Take Action\",\"description\":\"Get Unstuck and Take Action\",\"publisher\":{\"@id\":\"https:\\\/\\\/fionaspence.com\\\/#\\\/schema\\\/person\\\/9bd78e4feeccb2d6632197227ba67530\"},\"alternateName\":\"Fiona Spence Coaching\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/fionaspence.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/fionaspence.com\\\/#\\\/schema\\\/person\\\/9bd78e4feeccb2d6632197227ba67530\",\"name\":\"Fiona\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/fionaspence.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/cropped-favicon.jpg\",\"url\":\"https:\\\/\\\/fionaspence.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/cropped-favicon.jpg\",\"contentUrl\":\"https:\\\/\\\/fionaspence.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/cropped-favicon.jpg\",\"width\":512,\"height\":512,\"caption\":\"Fiona\"},\"logo\":{\"@id\":\"https:\\\/\\\/fionaspence.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/cropped-favicon.jpg\"},\"sameAs\":[\"https:\\\/\\\/fionaspence.com\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Privacy Policy | Fiona Spence Coaching","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fionaspence.com\/index.php\/privacy-policy\/","og_locale":"en_US","og_type":"article","og_title":"Privacy Policy","og_description":"Fiona Spence Coaching Customer Privacy Notice This privacy notice tells you what to expect us to do with your personal information. Contact details hello@fionaspence.com What information we collect, use, and why We collect or use the following information to&nbsp;provide services and goods, including delivery: We also collect or use the following information to&nbsp;provide services and [&hellip;]","og_url":"https:\/\/fionaspence.com\/index.php\/privacy-policy\/","og_site_name":"Fiona Spence Coaching","article_modified_time":"2024-10-10T16:05:27+00:00","og_image":[{"width":1244,"height":800,"url":"https:\/\/fionaspence.com\/wp-content\/uploads\/2024\/10\/home-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/fionaspence.com\/index.php\/privacy-policy\/","url":"https:\/\/fionaspence.com\/index.php\/privacy-policy\/","name":"Privacy Policy | Fiona Spence Coaching","isPartOf":{"@id":"https:\/\/fionaspence.com\/#website"},"datePublished":"2023-11-19T09:19:29+00:00","dateModified":"2024-10-10T16:05:27+00:00","breadcrumb":{"@id":"https:\/\/fionaspence.com\/index.php\/privacy-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fionaspence.com\/index.php\/privacy-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/fionaspence.com\/index.php\/privacy-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/fionaspence.com\/"},{"@type":"ListItem","position":2,"name":"Privacy Policy"}]},{"@type":"WebSite","@id":"https:\/\/fionaspence.com\/#website","url":"https:\/\/fionaspence.com\/","name":"Fiona Spence Coaching - Get Unstuck and Take Action","description":"Get Unstuck and Take Action","publisher":{"@id":"https:\/\/fionaspence.com\/#\/schema\/person\/9bd78e4feeccb2d6632197227ba67530"},"alternateName":"Fiona Spence Coaching","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fionaspence.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/fionaspence.com\/#\/schema\/person\/9bd78e4feeccb2d6632197227ba67530","name":"Fiona","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fionaspence.com\/wp-content\/uploads\/2024\/10\/cropped-favicon.jpg","url":"https:\/\/fionaspence.com\/wp-content\/uploads\/2024\/10\/cropped-favicon.jpg","contentUrl":"https:\/\/fionaspence.com\/wp-content\/uploads\/2024\/10\/cropped-favicon.jpg","width":512,"height":512,"caption":"Fiona"},"logo":{"@id":"https:\/\/fionaspence.com\/wp-content\/uploads\/2024\/10\/cropped-favicon.jpg"},"sameAs":["https:\/\/fionaspence.com"]}]}},"_links":{"self":[{"href":"https:\/\/fionaspence.com\/index.php\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fionaspence.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fionaspence.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fionaspence.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fionaspence.com\/index.php\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/fionaspence.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":169,"href":"https:\/\/fionaspence.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions\/169"}],"wp:attachment":[{"href":"https:\/\/fionaspence.com\/index.php\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}