{"id":291,"date":"2018-04-14T00:00:00","date_gmt":"2018-04-14T00:00:00","guid":{"rendered":"https:\/\/fionaspence.com\/?p=291"},"modified":"2026-10-18T06:23:50","modified_gmt":"2026-10-18T06:23:50","slug":"fejlsogning-hos-stakes-dk-bonus-mobil-kyc-og-graenser","status":"publish","type":"post","link":"https:\/\/fionaspence.com\/index.php\/2018\/04\/14\/fejlsogning-hos-stakes-dk-bonus-mobil-kyc-og-graenser\/","title":{"rendered":"Fejls\u00f8gning hos Stakes.dk: bonus, mobil, KYC og gr\u00e6nser"},"content":{"rendered":"<article>\n<p>Du har netop oprettet en konto og indbetalt, men bonussen er ikke dukket op. Det skyldes ofte, at et vilk\u00e5r i bonusaftalen ikke er opfyldt, eller at indbetalingen er gennemf\u00f8rt med en metode, der ikke udl\u00f8ser bonus.<\/p>\n<h2>Velkomstbonus eller free spins mangler p\u00e5 kontoen<\/h2>\n<p>Du har indbetalt og forventer bonus, men saldoen viser kun dit eget indskud. \u00c5rsagen er typisk, at et krav i bonusbetingelserne ikke er opfyldt, eller at indbetalingen er foretaget med en uegnet metode.<\/p>\n<ul>\n<li>Indbetalingen er gennemf\u00f8rt med en betalingsmetode, som bonusvilk\u00e5rene ikke accepterer.<\/li>\n<li>Du har tidligere haft en konto hos Stakes.dk og er derfor ikke ny spiller.<\/li>\n<li>Bonuskoden blev ikke indtastet, f\u00f8r indbetalingen blev bekr\u00e6ftet.<\/li>\n<li>Indbetalingen er ikke registreret endnu, fordi banken eller udbyderen behandler den.<\/li>\n<li>Du har ikke accepteret bonusvilk\u00e5rene i forbindelse med indbetalingen.<\/li>\n<\/ul>\n<ol>\n<li>Log ind og kontroll\u00e9r, om der ligger en aktiv bonus under kampagner eller bonusser.<\/li>\n<li>L\u00e6s bonusvilk\u00e5rene for at se, hvilke indbetalingsmetoder der kvalificerer.<\/li>\n<li>Kontroll\u00e9r, at du har indtastet en eventuel bonuskode korrekt.<\/li>\n<li>Vent p\u00e5, at indbetalingen er endeligt registreret, og opdater siden.<\/li>\n<li>Undg\u00e5 at indbetale igen, f\u00f8r du har tjekket, om den f\u00f8rste indbetaling stadig behandles.<\/li>\n<\/ol>\n<p>Kontakt support, hvis bonussen stadig mangler, efter at indbetalingen er registreret, og du har bekr\u00e6ftet, at alle vilk\u00e5r er opfyldt.<\/p>\n<h2>Spil eller sider indl\u00e6ses ikke korrekt p\u00e5 telefonen<\/h2>\n<p>Du \u00e5bner spil eller sider i telefonens browser, men indholdet fryser, eller spillet starter slet ikke. \u00c5rsagen er ofte en svag forbindelse, en gammel browser eller en blokeret ressource.<\/p>\n<ul>\n<li>Mobilforbindelsen er ustabil, eller du er skiftet mellem Wi-Fi og mobildata.<\/li>\n<li>Browseren er for\u00e6ldet og underst\u00f8tter ikke de scripts, spilene bruger.<\/li>\n<li>Cache og cookies gemmer en gammel version af siden.<\/li>\n<li>En pop-up-blokering eller annonceblokering stopper spillets indl\u00e6sning.<\/li>\n<li>Telefonens operativsystem eller browser er ikke opdateret.<\/li>\n<\/ul>\n<ol>\n<li>Skift til et stabilt netv\u00e6rk, og pr\u00f8v igen.<\/li>\n<li>Opdater browseren til den nyeste version.<\/li>\n<li>Ryd cache og cookies i browserens indstillinger.<\/li>\n<li>Sl\u00e5 pop-up-blokering og annonceblokering fra midlertidigt.<\/li>\n<li>Pr\u00f8v en anden browser p\u00e5 telefonen for at isolere fejlen.<\/li>\n<li>Genstart telefonen, hvis problemet forts\u00e6tter.<\/li>\n<\/ol>\n<p>Kontakt support, hvis ingen af trinnene hj\u00e6lper, og problemet g\u00e6lder flere spil eller hele siden p\u00e5 flere enheder.<\/p>\n<h2>KYC er g\u00e5et i st\u00e5, eller dokumenter bliver afvist<\/h2>\n<p>Du har uploadet billede af pas eller k\u00f8rekort, men verifikationen st\u00e5r stadig som uafsluttet, eller du f\u00e5r en afvisning. \u00c5rsagen er ofte d\u00e5rlig billedkvalitet eller uoverensstemmelse mellem oplysningerne.<\/p>\n<ul>\n<li>Billedet er sl\u00f8ret, eller kanterne af dokumentet er sk\u00e5ret af.<\/li>\n<li>Navnet p\u00e5 dokumentet stemmer ikke helt overens med navnet p\u00e5 kontoen.<\/li>\n<li>Dokumentet er udl\u00f8bet, eller bagsiden mangler.<\/li>\n<li>Du har uploadet et sk\u00e6rmbillede i stedet for et foto af det fysiske dokument.<\/li>\n<li>Adressebeviset er \u00e6ldre end den periode, der accepteres.<\/li>\n<\/ul>\n<ol>\n<li>Tag nye billeder i god belysning, hvor hele dokumentet er synligt.<\/li>\n<li>Kontroll\u00e9r, at navn, f\u00f8dselsdato og dokumentnummer er l\u00e6sbart.<\/li>\n<li>Upload forsiden og bagsiden, hvis dokumentet har to sider.<\/li>\n<li>Brug et gyldigt dokument, der ikke er udl\u00f8bet.<\/li>\n<li>Ved adressebevis: brug en regning eller et kontoudtog, der tydeligt viser navn og adresse.<\/li>\n<li>Vent p\u00e5 svar, f\u00f8r du uploader igen, s\u00e5 du ikke sender dubletter.<\/li>\n<li>L\u00e6s de specifikke krav til KYC-dokumenter p\u00e5 <a href=\"https:\/\/stakes.dk\/betaling\/\">stakes.dk\/betaling\/<\/a>, s\u00e5 du rammer det rigtige format.<\/li>\n<\/ol>\n<p>Kontakt support, hvis du har uploadet korrekte dokumenter og stadig f\u00e5r afvisning efter flere fors\u00f8g, eller hvis verifikationen har st\u00e5et stille i mere end et d\u00f8gn.<\/p>\n<h2>Indbetaling eller udbetaling afvises p\u00e5 grund af gr\u00e6nser<\/h2>\n<p>Du fors\u00f8ger at indbetale eller h\u00e6ve, men transaktionen afvises med en bem\u00e6rkning om gr\u00e6nser. \u00c5rsagen er ofte, at bel\u00f8bet ligger over din kontos gr\u00e6nse, eller at du har n\u00e5et en daglig eller m\u00e5nedlig gr\u00e6nse.<\/p>\n<ul>\n<li>Bel\u00f8bet overstiger den maksimale gr\u00e6nse pr. transaktion.<\/li>\n<li>Du har n\u00e5et en daglig, ugentlig eller m\u00e5nedlig indbetalingsgr\u00e6nse.<\/li>\n<li>Din konto har en personlig gr\u00e6nse, som du selv har sat.<\/li>\n<li>Udbetalingen overstiger det bel\u00f8b, der kan h\u00e6ves ad gangen.<\/li>\n<li>Du har valgt en betalingsmetode, der har lavere gr\u00e6nser end andre.<\/li>\n<\/ul>\n<ol>\n<li>Tjek de aktuelle gr\u00e6nser for din konto under indstillinger eller vilk\u00e5r.<\/li>\n<li>Pr\u00f8v et lavere bel\u00f8b, der ligger under den viste gr\u00e6nse.<\/li>\n<li>Vent til n\u00e6ste dag eller n\u00e6ste periode, hvis den daglige gr\u00e6nse er n\u00e5et.<\/li>\n<li>V\u00e6lg en anden betalingsmetode, hvis den nuv\u00e6rende har en lav gr\u00e6nse.<\/li>\n<li>Kontakt support, hvis du mener, at gr\u00e6nsen er sat forkert.<\/li>\n<\/ol>\n<p>Kontakt support, hvis du har tjekket gr\u00e6nserne og stadig f\u00e5r afslag uden en forklaring, der passer til din konto.<\/p>\n<p>Den bedste forebyggelse er at l\u00e6se bonusvilk\u00e5r og gr\u00e6nser, f\u00f8r du indbetaler, og altid bruge de betalingsmetoder, der er godkendt til den p\u00e5g\u00e6ldende kampagne.<\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>Du har netop oprettet en konto og indbetalt, men bonussen er ikke dukket op. Det skyldes ofte, at et vilk\u00e5r i bonusaftalen ikke er opfyldt, eller at indbetalingen er gennemf\u00f8rt med en metode, der ikke udl\u00f8ser bonus. Velkomstbonus eller free spins mangler p\u00e5 kontoen Du har indbetalt og forventer bonus, men saldoen viser kun dit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-291","post","type-post","status-publish","format-standard","hentry","category-blog"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Du har netop oprettet en konto og indbetalt, men bonussen er ikke dukket op. 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